Notes

Writing from the file-review desk

Short pieces on what we actually see in originated buy-now-pay-later applications. These are not product announcements.

Printed charts and a calculator used during a financial review

· Daniel Tan

Affordability is not a credit score

Scorecards rank risk. They do not, on their own, show that a particular instalment was workable for the person standing at the till.

Professional in an office reviewing a document

· Aisha Rahman

Cooling-off, cancellation, and the application record

A cooling-off right that exists in the terms but cannot be found in the file is a disclosure finding. A cancellation that is treated as a goods return is a different finding again.